The proof is in. By sticking to our commitment that “the work is not complete until our customer is happy,” B&B Pool & Spa Center was rewarded with prestigious Readers Choice Awards from two New Jersey magazines.
B&B received recognition in the categories of pool design and pool service. The design and building award from Aspire Magazine was given for a magnificent indoor pool overlooking the New York Skyline and George Washington Bridge. When you look out from the pool or heated spa, the pool’s vanishing edge gives the illusion that it is part of the river. As boats pass by this New Jersey home—situated on the cliffs near the wide Hudson—they appear as though they might sail right into your lap.
The second award comes from the readers of the highly regarded Bergen Health & Life, who selected B&B as the Best Pool Service Company in Bergen County, where many of B&B’s pools have been built. This award is a distinction that makes our team of certified service professionals at B&B justifiably proud. The glowing reviews for our service team were earned by providing top quality, on-time service.
Most of B&B’s service technicians have more than ten years of experience. Each year, we enroll them in continuing education and training courses taught by the swimming pool and spa experts at the national Association of Pool and Spa Professionals.
This year B&B celebrates its 44th year in business. Having been created out of a passion for top quality swimming pools and spas, brothers Bruce, Craig and Drew refused to compromise on building quality pools and providing the best professional service. Over the years, we’ve won recognition and awards from our peers and professional associations around the world. But this month we received what may be the most rewarding recognition—the recognition of pool owners in one of our primary service areas.
Never one to take lightly the importance of providing customers personal, professional, and courteous service, General Manager Russ Michel treats each homeowner like part of the family. “One of the distinguishing features of running an operation like ours,” Russ notes, “comes down to how we handle those occasions when something goes amiss.
“Whether something happens as a result of weather damage, equipment issues, or simply a communication problem, I personally see to it that we make it right. When you’re a B&B customer, we put our arm around your shoulders and walk with you to observe and then solve the problem. In my work, every customer is my most important customer.”
Russ’s commitment to doing the right thing trickles down to every member of the B&B team. With a fleet of trucks being dispatched every day, there are always service technicians working to keep customers, their families, and friends delighting in crystal clear, comfortable water.
No matter how hard you work, not every situation comes out perfectly. And so the true test of an organization comes when there is an issue. “That’s why our policy is to take ownership of the problem,” says Service Manager Mike Rodriguez. “My guys go out there knowing what to look for. We diagnose the problem, and figure out the best solution. Most of the time we have the equipment right there on our trucks, so we can take care of it right away. However, if we don’t have everything we need with us, we’ll come back and work until we get it right.”
“Winning those reader awards really means a lot to us,” says Derek Bagin the Vice President of Construction and the third generation of Bagins to follow his father and uncles into the business. “Being here in the northeast, we have a short swim season, so it’s essential that our team knows how to work quickly and efficiently. I’m really proud of the work we do.”
If you haven’t had a chance to check out B&B for yourself, we invite you to give us a call or request an appointment. Derek Bagin emphasizes, “We’ll provide you the same quality service that all our customers receive—the same folks who vote for us as the best in the business.”